Revision Policy

Revisions are contingent on the publishing package selected. Clients can request unlimited free amendments to manuscripts, editorial assessments, or publishing materials, and we will revise them at no additional charge, provided the original content and concept remain intact. Revision turnaround time is typically 48 hours.

How to Claim Your Refund

To ensure that your refund request is processed efficiently, please ensure the following requirements are met:

Submit Your Request:

You can submit your refund request through any of the following methods:

Toll-free: (206) 330-0251
Live Chat via our website
Email: info@lulupublisherspress.com

Our team will attempt to resolve your concern in accordance with our refund policy. If the issue cannot be resolved, a formal refund approval will be communicated via email from our Refund Department.

Transfer of Rights After Refund:

After a refund is processed:

All rights to the manuscript, editorial work, or publishing materials will revert to Lulu Publishers Press.

You will no longer have the legal right to use, display, or distribute any version of the refunded work.

Lulu Publishers Press may share relevant copyright information with government copyright agencies to prevent reuse of refunded materials as original works in the future.

My Account

The My Account area is your central communication hub. It is your responsibility to check this section for all questions, updates, or instructions for your project. Failure to actively monitor your account may affect your eligibility for a refund. If you are unsure how to use the My Account area, contact customer support for prompt assistance.

Quality Assurance Policy

Lulu Publishers Press ensures that all services adhere strictly to the specifications provided in your order form. All manuscripts, editorial content, and publishing materials are thoroughly researched and crafted to meet high standards of quality and originality.

100% Satisfaction Guarantee

We will revise and improve your manuscript or publishing materials until you are completely satisfied, depending on the package selected.

Third-Party Services

Please note that all third-party services engaged by Lulu Publishers Press—such as publishing platforms, web hosting for online content, APIs, or third-party software—are non-refundable and cannot be canceled prior to the end of their contractual period. If you opt out of third-party services included in your package (e.g., hosting, email services), you will not receive associated services such as email accounts or online publication support.

Delivery Policy

All manuscripts, editorial assessments, and publishing materials are delivered via your My Account area on the date specified in your Order Confirmation. A notification email will also be sent to alert you of the delivery. All policies regarding revisions and refunds are based on the delivery date and time of your order. Customized manuscripts are typically delivered within 5–7 business days after receipt of your order.

Rush Delivery: You can receive your initial manuscript review within 24 hours by paying an additional $100. Contact customer support for details.

Record Maintenance

We archive all final manuscripts and publishing materials after delivery. If you need your files resent, we can provide them upon request via email.

Customer Support

We offer 24-hour customer support to address questions, concerns, or requests for revisions. Contact us anytime, and we will respond promptly.

Correspondence Policy

You acknowledge that Lulu Publishers Press is not responsible for communication sent from email addresses other than those officially listed on our website (e.g., info@lulupublisherspress.com ) or toll-free numbers specified on our site. We are only responsible for correspondence sent through our official channels.

100% Unique Content Guarantee

Lulu Publishers Press guarantees that all manuscripts, editorial content, and publishing materials are created from scratch. We will provide work that is fully original and compliant with your project brief.

Refund Policy

At any stage, any funds deposited are non-refundable once the initial manuscript review, editorial assessment, design concepts, or publishing strategies have been delivered and subsequently approved by the client, or when a revision has been requested unless Lulu Publishers Press cancels or terminates your contract for a reason unrelated to your breach or non-performance.

All refund requests are subject to the following terms:

Eligibility Based on Project Stage:

If you request a refund after receiving the initial editorial assessment, manuscript review, cover design concepts, or publishing plan, and you approve or request changes, the refund offer becomes void. Once the project enters the revision phase (editing revisions, design revisions, or strategy adjustments), the refund policy becomes void and no refund will be granted.

Refund Windows:

Before delivery of the initial concepts or assessments → Full refund (minus a 10% administrative and processing fee).

Within 48 hours after delivery of the initial concepts → 66% refund (minus a 10% administrative and processing fee).

Within 48–96 hours after delivery of initial concepts → 33% refund (minus a 10% administrative and processing fee).

After 96 hours → No refund will be accepted. However, we encourage you to contact us so we may address your concerns.

Client Inactivity:

No refund will be granted after 7 working days of client inactivity.

If the client becomes unresponsive for 5 working days at any stage, refund eligibility is void.

Restarting the project may incur a reactivation fee depending on the scope.

Submission and Review of Refund Requests:

All refund requests must be submitted to the Lulu Publishers Press Support Department. Lulu Publishers Press reserves the right to approve or deny refund requests on a case-by-case basis.

Delivery of Final Files:

No refunds will be granted once final manuscripts, final book design files, marketing materials, or publishing-ready files have been delivered.

Service-Specific Refund Limitations:

For Publishing Packages, no refund will be issued once editorial revisions have begun, cover or interior layout concepts have been revised, or production steps (e.g., formatting, ISBN assignment, printing setup) have commenced. For multi-service packages (e.g., Editing + Cover Design + Marketing), a refund applies only to the portion of services not yet initiated. Example: If you approve the editing but not the marketing plan, you may be eligible for a refund for the marketing service only, subject to the timelines above.

Validity of Refund Request:

A refund request must include a valid and reasonable explanation, measured against your original project brief and feedback history. If the work has been completed according to your brief and revision instructions, a refund will not be approved; however, further revisions will be provided until you are satisfied.

Non-Disparagement Agreement:

Both Lulu Publishers Press and the Client agree not to publicly criticize, disparage, or harm the reputation of the other (including employees, partners, or associates) on any platform (forums, blogs, social media, etc.) during or after the engagement. Any breach may require the offending party to pay reasonable damages as determined by the non-breaching party.

Good-Faith Policy:

Our Money-Back Guarantee applies only when orders are placed in good faith. If a client submits the same manuscript or design request to multiple agencies with the intent to claim multiple refunds, we reserve the right to reject the refund request.

Client Participation Requirement:

Publishing services require consistent client involvement, including review of drafts, proofs, edits, and designs. Clients are expected to provide timely feedback to ensure the project’s success.

Originality Disclaimer:

Our 100% unique design guarantee entitles you to a new cover design concept if ours is found to be substantially similar to an existing design by coincidence. Lulu Publishers Press is not responsible for copyright registration; it is the client’s responsibility to secure copyrights for their manuscript and artwork.

Chargeback and Payment Disputes:

Clients are strongly discouraged from initiating chargebacks with their bank or payment provider instead of following the official refund process with Lulu Publishers Press. Any attempt to bypass the established refund process may result in:

Immediate suspension of all project work

Denial of refund eligibility

Recovery of additional administrative or legal fees

Lulu Publishers Press reserves the right to contest any chargeback with supporting documentation, including signed agreements, original project brief, delivery confirmations, communication and feedback records.

Dispute Resolution Policy:

Lulu Publishers Press strives for transparent, fair, and professional resolutions to all concerns. The following process applies:

Initial Resolution Attempt: Contact Support Department in writing. Response within 3–5 business days.

Escalation: Senior Project Manager review within 7–10 business days.

Mediation: Neutral third-party mediator; costs shared unless otherwise agreed.

Arbitration: Binding arbitration if mediation fails; decision is final.

Work may be paused during disputes; this does not count as a breach.

How To Claim Your Refund (Section 2 — From Given Text)

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

Specify your concern and claim your refund through any of the following three modes:

i. Toll free # (206) 330-0251
ii. Live Chat.
iii. Email: info@lulupublisherspress.com

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Lulu Publishers Press and you would not legally be allowed to display any version of the design sent by the company.

Since the rights to design would now be transferred to Lulu Publishers Press, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.

Working in a joint effort with the Government Copyright Agencies Lulu Publishers Press would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@lulupublisherspress.com ).

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns and any other instructions for the designer. Failure to actively check the My Account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.

Quality Assurance Policy

In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form. The designs are crafted after adequate and thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).

Domain, Hosting and API

It is pertinent to mention for our esteemed clients that all third-party services hired by us, including Web hosting server(s), Domain(s), and 3rd party web services (APIs), etc., are not refundable and/or not eligible to cancel the contract before it expires.

All the email accounts assigned with the website package can be configured on third party email software such as Outlook.

If you wish to opt out of hosting the website with us, you will not be provided email accounts.

Delivery Policy

All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional! For further help, get in touch with our customer support department.

Record Maintenance

We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email them upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries.
You can get in touch with us at whatever time and we promise a prompt reply.

Correspondence Policy

YOU concur that Lulu Publishers Press is not at risk for any correspondence from email address(es) other than the ones associated with our own domain i.e. info@lulupublisherspress.com or any toll-free number that is not specified on our website. Lulu Publishers Press should not be considered in charge of any damages caused by such correspondence. We only assume liability for communication through our official email address(es) or toll-free number specified on our website.

100% Unique Design Guarantee

At Lulu Publishers Press, we promise that all of our logos are produced from scratch. We will provide you a logo that is fully original and in complete compliance with your design brief.